Frequently asked questions
Clear answers about service, restoration, collecting and contacting EMB Holding B.V. from the Netherlands.
How long does a watch service take?
There is no single guaranteed timeframe. Duration depends on the movement, condition, complexity, diagnostic findings and parts availability. After inspection, a realistic estimate can be discussed.
Do you work with every watch brand?
Not automatically. Suitability depends on the specific watch, access to appropriate parts and tools, and whether the requested work can be performed responsibly.
Can you restore a vintage watch to look new?
A “like new” appearance is not always desirable or appropriate. For vintage watches, preserving original surfaces, dial details and case geometry can be more important than aggressive cosmetic refinishing.
Do you provide watch valuations or investment advice?
The website may discuss condition, provenance and collecting principles, but it does not provide financial guarantees or investment recommendations. Any market value can change over time.
How should I prepare a watch for assessment?
Provide clear information about the issue, known service history, recent impacts or water exposure, and any documents or replaced parts you have. Avoid unnecessary operation if the watch is behaving abnormally.
Can I send a watch from anywhere in the Netherlands?
Enquiries are welcome from across the Netherlands. The practical intake or delivery method should be agreed before sending any watch.
Will original parts always be retained?
Where practical and safe, preservation can be prioritised. However, a damaged or unsafe component may require replacement. Any proposed change should be discussed as part of the agreed scope.
How is payment handled?
Payment terms should be confirmed with the organisation for the specific service. The website does not use urgency tactics, hidden subscription language or promises tied to payment.
Are results guaranteed?
No. Watches vary in age, wear, previous repairs and parts availability. The goal is careful professional work within an agreed scope, not a guaranteed cosmetic, financial or performance outcome.
Who performs or contributes to the work?
Depending on the subject, work or educational content may involve a specialist in the relevant field, an expert in this topic or a guest specialist. Real names are not published on this website.